Our Skin Packages
Get started now with the package that best fits your skin needs.
Start TreatmentYour Choice
Basic
Most affordable
29€
once
The basics:
- Diagnosis
- Medical report & treatment plan
- Prescription
Plus
Follow-ups
39€
once
Basic package and:
- Follow-up questions
- Care Plan & Skin Analysis
- Product Recommendations
Express
Fastest option
69€
once
Plus package and:
- Answer in 3 hours
- Treatment follow-up & Prescription
- Explanatory Videos for Diagnosis
Reimbursement possible
Private health insurance and civil service aid normally cover the costs.
Some statutory health insurers also reimburse—depending on the plan, e.g.
Plus
Unlimited follow-ups & skin analysis
With our Standard Package, you can conveniently ask follow-up questions about your diagnosis anytime.
You also receive a dermatologist-conducted skin analysis, including personalized care recommendations.
You’ll receive:
- An analysis of your skin condition
- Clear guidance
- Concrete skincare tips
- A personalized product overview
Express
Fast Medical Assessment – When It Matters
If timing is critical, the Premium Package provides a medical assessment within 3 hours (depending on the time; same-day on weekends).
Additionally included:
- Medical follow-up within 6 weeks
- Explanatory videos for your diagnosis
- Follow-up prescription if needed within 6 weeks
Which service packages are available at dermanostic?
dermanostic offers three non-subscription packages, so you can choose the digital dermatology treatment that fits your needs.
The packages differ in response time, scope of service, and additional features.
Basic Package (€29)
– Medical diagnosis
– Individual treatment recommendation
– Private prescription sent to a local or online pharmacyPlus Package (€39)
– All services from the Basic Package
– Follow-up questions to the medical team
– Personalized skincare plan
– Individual care and product recommendationsExpress Package (€69)
– All services from the Plus Package
– Guaranteed physician response within 3 hours during specified time windows
(Current time windows are viewable daily in the app.)
– Medical follow-up within 6 weeks
– Follow-up prescription if neededWhat payment options are available?
You can pay via credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, Giropay, invoice, or SEPA direct debit via Klarna.
Does my health insurance cover the costs?
Services are billed according to the German Medical Fee Schedule (GOÄ) and are generally self-paid.
Some statutory health insurers cover the costs fully (e.g., VIACTIV, BKK Linde, BKK Akzo Nobel, BIG direkt gesund, Postbeamtenkrankenkasse, BKK B. Braun).
Private health insurance usually reimburses the Basic Package fully. For Plus and Express Packages, only partial reimbursement may be possible.
Do I get a private prescription?
Yes. After your medical diagnosis, you can request a private prescription in the app, which is sent directly to your chosen local or online pharmacy.
Can I get a sick note (AU) or referral?
– Sick note (AU / medical leave):
Currently not issued; please contact your primary care physician.– Referral to a doctor or clinic:
We do not issue traditional referral slips.
However, you can download your medical report as a PDF and present it at a clinic or practice—it is sufficient in most cases.What if a diagnosis isn’t possible?
If a reliable diagnosis cannot be made despite suitable images, you will receive a full refund.
Where can I find my invoice?
Invoices are available as a PDF in the dermanostic app under “Case Data” → “Invoice & Reimbursement.”
Treatment, Prescriptions & Billing
