dermanostic is a telemedicine service where you can send your skin problem to a dermatologist via app. You can use the service anytime (even on weekends) and anywhere (even outside Germany). The private prescriptions are valid throughout the EU.
Download the dermanostic app from the Apple App Store or the Google Play Store and register. Then you can create your case. The app guides you step by step through all the points. Finally, you enter your patient data and make your payment. Your case will then be examined by one of our dermatologists and you will receive a doctor's letter with the diagnosis and treatment recommendation.
All enquiries are answered within max. 24 hours. In most cases, you will already receive a response after a few hours. As soon as the dermatologist asks you a question or requests new images, the 24 hours are counted again from the beginning. You will be informed about this by e-mail and push message.
You will receive a detailed doctor's letter about your skin change. This means that the disease and therapy recommendation are described precisely and understandably. This means that you know which disease has been diagnosed and how it should be treated. Furthermore, this document facilitates future communication with your family doctor. In addition, we provide you with our skin encyclopaedia free of charge. Here you can get more detailed information about the diagnosis if you need it. Furthermore, you can read the most important information about the prescribed medications in our drug encyclopaedia.
If our dermatologists recommend a prescription medication in the form of a cream or tablets, we will provide you with the appropriate private prescription. For this purpose, we send the private prescription either by post to your home, by fax to the pharmacy of your choice or directly to a partner online pharmacy. If you fax the prescription to the pharmacy, we will send the original prescription to the pharmacy by post. If you order via the online pharmacy, the medication will usually be sent to you on the same working day - the invoice is enclosed in the package. The private prescriptions are valid throughout the EU - outside Germany, they are sent directly to your home.
In each doctor's letter, you will receive information on how long the therapy should be carried out and after what period you can expect an improvement. If you have any queries in the meantime, or if the complaints and symptoms worsen, you are welcome to contact our medical team via the contact options in our app. The consultations are of course included in the treatment price.
Almost all cameras of today's smartphones are suitable for dermanostic. At least three photos from different distances and angles are required. If the photo quality is not good enough for the doctor, we will inform you via our app that new photos are needed. This ensures that the diagnosis is always based on good photo quality.
You can upload photos of your children as a legal guardian. If you want to upload photos of a third person of legal age, you need consent, which is confirmed with a signature in the app. For example, you can also get a dermatologist's diagnosis for your grandparents even though they don't have a smartphone themselves.
All physicians who treat you at dermanostic are specialists in dermatology licensed in Germany and therefore have extensive experience in this field. We ensure a high quality of the diagnoses made through our additional medical expert circle and weekly case conferences.