You can find dermanostic's detailed terms and conditions below.
*For reasons of better readability, the simultaneous use of feminine, masculine and various forms of language is dispensed with in the following and the generic masculine is used. All references to persons apply equally to all genders.
1 These General Terms and Conditions of Dermanostic GmbH, Merowingerplatz 1, 40225 Düsseldorf, represented by the Managing Director, Dr. med. Ole Martin, Register Court Amtsgericht Düsseldorf, HRB 89284 (hereinafter: GTC) and the jointly responsible Praxis Dr. Lang - Specialist in Dermatology, Merowingerplatz 1, 40225 Düsseldorf, represented by Dr. med. Estefanía Lang, apply both to the use of the website www.dermanostic.com and to the use of the app and webapp "dermanostic" for the purpose of concluding a (distance) treatment contract.
The jointly responsible parties, Dermanostic GmbH and Praxis Dr. Lang, offer patients a teledermatological consultation. The initial consultation within the framework of this teledermatological diagnosis does not require the physical presence of the patient in the Praxis Dr. Lang.
The dermatological consultation is to be carried out in accordance with the requirements of § 7 Para. 4 of the model professional code of conduct for doctors practising in Germany. The consultation may only be carried out by the dermatologists working in Praxis Dr. Lang. 2. Any deviating, conflicting or supplementary conditions of the patients shall not apply and shall not become part of the contract. This also applies if the patients refer to their conditions vis-à-vis the jointly responsible persons and the jointly responsible persons do not expressly object to the conditions. 3. By making use of the services offered by Dermanostic GmbH and Praxis Dr. Lang, the patients accept these General Terms and Conditions without restriction. 4. 4. before using the treatment offer, patients must register via the web app "dermanostic.com*" *or via the app "dermanostic " - after prior download. For the teledermatological consultation, the patients take photos of the skin areas to be examined, e.g. with their smartphones. In addition, the patients have to fill out an anamnesis form. These photos and the completed medical history form are sent to Dermanostic GmbH. 5. The specialist consultation will be carried out by the dermatologists employed by Praxis Dr. Lang within approximately 24 hours of the transmission of the photographs and the medical history form to Dermanostic GmbH. For the teledermatological consultation, the photographs and the completed medical history form of the dermatologist treating the patient will be disclosed to Dermanostic GmbH. 6. (6) In individual cases, exclusive remote treatment may remain, provided that the specialist diagnosis can already be made conclusively on the basis of the photographs and the completed medical history form, while observing the necessary medical care, in particular through the way in which the findings are ascertained, the consultation, the treatment and the documentation of the treatment process.
In this case, the treating dermatologist will inform the patient about the particularities of a purely remote treatment.
If the treating dermatologists consider a second professional assessment of the specific treatment case to be necessary, they should consult the interdisciplinary expert panel of Praxis Dr. Lang.
If medical aftercare is required, this will be carried out by medical specialists of Dermanostic GmbH on behalf of Praxis Dr. Lang. In this case, the medically trained staff will contact the patient via the app or by telephone.
1 By using the app or web app "dermanostic.com" provided by Dermanostic GmbH, a contract of use is concluded with the patient. 2. The activities of Dermanostic GmbH are based on a treatment contract to be concluded between the patients and Dermanostic GmbH. The Dermanostic GmbH is authorised by the Praxis Dr. Lang to submit the offer to conclude the treatment contract. 3. The services offered by Dermanostic GmbH represent a non-binding and non-binding offer to conclude a contract. The contract shall be concluded if the patient has uploaded the photographs and submitted the completed medical history form and the dermatologist confirms the conclusion of the treatment contract within 24 hours. 4. 4 The teledermatological consultation shall be carried out exclusively by the dermatologists working in the Praxis Dr. Lang.
1 Dermanostic GmbH has implemented suitable technical and organisational measures to ensure the accessibility and usability of the app and the web app "dermanostic ". Insofar as the availability of the app or web app is dependent on the services of third parties (in particular telecommunications providers), Dermanostic GmbH accepts no liability for availability. Dermanostic GmbH does not owe the success of access to the website or the app. 2. Dermanostic GmbH will always drive forward the technical development of the app and the web app "dermanostic". In order to maintain quality standards, it is necessary to carry out regular maintenance work on the app and the "dermanostic" web app. The Dermanostic GmbH reserves the right to carry out this work at any time, even if this temporarily interrupts access to the app and the "dermanostic" web app. Patients shall not be entitled to any claims for damages in this case.
Patients undertake to provide truthful information both when registering and when using the app and the "dermanostic" web app. They are aware that they alone are responsible for the completeness and accuracy of the information provided. 2. Patients are prohibited from making statements or posting content within the scope of the application that unlawfully infringes the rights of third parties. In the event of a breach of this obligation, Dermanostic GmbH shall be entitled to terminate the user contract without notice and Praxis Dr. Lang shall be entitled to terminate the treatment contract without notice. Further rights are reserved, in particular to injunctive relief and damages. In the event of a breach, the patients undertake to indemnify Dermanostic GmbH and/or Praxis Dr. Lang against claims for damages and reimbursement of expenses by third parties in connection with the breach. This indemnification obligation also includes the costs of legal defence of Dermanostic GmbH and/or Praxis Dr. Lang. Any rights of Dermanostic GmbH and/or Praxis Dr. Lang not expressly mentioned shall remain unaffected. 3. Patients are prohibited from impairing or endangering the usability of the app and the "dermanostic" web app through improper use. 4. The user data (password etc.) must always be carefully stored and kept secret. If unauthorised third parties obtain knowledge of the login data, Dermanostic GmbH must be informed immediately. In the event of breaches of this obligation, Dermanostic GmbH shall also be entitled to block the patient's access immediately.
Patients are entitled to revoke their declaration of intent to use the services of Dermanostic GmbH in accordance with the statutory provisions.
The details of this right of revocation can be found in the following revocation instructions:
Cancellation policy: **
You may revoke your contractual declaration in writing (e.g. by letter, fax or e-mail) within 14 days without stating reasons. The revocation period begins on the day the contract is concluded. The declaration of revocation is to be sent to Dermanostic GmbH, Merowingerplatz 1, 40225 Düsseldorf.
You can use the cancellation form below to formulate the cancellation, but you do not have to do so. The timely dispatch of the revocation is sufficient to meet the revocation deadline.
In the event of an effective revocation, the services received by both parties must be returned and any benefits derived must be surrendered. In the event of your effective revocation, we shall be obliged to reimburse you without delay for any payments we have received from you. For the repayment, we will use the payment method you have chosen, unless you have concluded a different payment agreement with us. The repayment shall be free of charge.
Insofar as we have already provided the service incumbent upon us during the revocation period, you are obliged, in the event of effective revocation, to reimburse us an amount corresponding to the services we have provided up to the receipt of your revocation.
Sample cancellation form
In the event that you wish to revoke your contractual declaration, you may use this form, but you do not have to. You can fill in this copy and send it to us.
To Dermanostic GmbH
I hereby revoke the contract concluded by me for the provision of the
services via www.dermanostic.com or the app or webapp "dermanostic".
Signature (only if written form is chosen).
If one or more provisions of these General Terms and Conditions should be invalid, the remaining provisions shall remain unaffected. The parties undertake to replace the invalid provision with a legally valid provision whose economic effect corresponds as closely as possible to the invalid provision. This shall also apply in the event of a loophole. 2. 2 German law shall apply exclusively to the business relationship between the patient and Dermanostic GmbH in connection with the use of the app and the web app "dermanostic". The place of jurisdiction is the registered office of Dermanostic GmbH. 3. In accordance with § 36 VSBG, we inform you that the EU Commission provides a platform for online dispute resolution in cases of disputes in connection with online purchases etc. involving a consumer. You can reach this platform at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE
We are not obliged to participate in this dispute resolution procedure. You can reach us at the e-mail address [firstname.lastname@example.org](mailto :info @dermanostic.com).